Fortune Gems' Terms & Conditions —
Applicable to all members

These terms and conditions apply to the use of the Fortune Gems platform and all of its services. By creating an account, browsing the site, or using any of our services, you are deemed to have read, understood, and agreed to these terms in full.

Fortune Gems is an entertainment-focused online gaming platform operating under an international license. Our goal is to provide users with a safe, transparent, and enjoyable gaming environment. However, gaming activities may be subject to the laws of your country or region. It is your responsibility to verify that your participation complies with applicable local laws before you play.

Fortune Gems reserves the right to amend, revise, or update these terms and conditions at any time. Your continued use of the platform after any changes have been made will be considered your acceptance of the updated terms.

To open an account at Fortune Gems, you must meet all of the following requirements. If any one condition is not met, you are not eligible to use our services.

• You must be at least 18 years of age
• Online gaming must be legally permitted in your country or region
• You must be a real person — not a bot or any automated system
• You must confirm that you are playing on your own behalf and with your own funds
• You must confirm that you are not on Fortune Gems' self-exclusion list
• All information provided at registration must be truthful, accurate, and up to date

During registration, you will need to provide a valid mobile number, email address, and national ID details. fortune gems follows a KYC (Know Your Customer) process, under which identity verification documents may be requested at any time.

Each individual is permitted only one account on Fortune Gems. If a person is found to be operating multiple accounts, all accounts will be closed immediately and accumulated funds may be forfeited.

The security of your account is your own responsibility. Keep your password confidential and never grant a third party access to your account. If you suspect any unauthorized access, notify the Fortune Gems support team immediately.

• Keep your account information up to date at all times
• Do not share your login credentials with anyone
• Be cautious when accessing your account over public Wi-Fi
• Report any suspicious activity to support immediately

Fortune Gems supports deposits via bKash, Nagad, Rocket, and all major mobile banking services. Deposits are generally instant, though some may take a few minutes due to system verification.

• Minimum deposit amount: BDT 500
• Maximum deposit amount: BDT 100,000 per day
• Deposits must be made from an account registered in your own name
• Deposits from third-party accounts are not accepted
• Keep the reference number for each deposit

Fortune Gems ensures that every deposit is processed through secure, encrypted channels. If you experience any issues with a transaction, contact our 24/7 support team for assistance.

The withdrawal process at Fortune Gems is fully transparent and completed within the designated timeframe. Your account's KYC verification must be complete before submitting a withdrawal request.

• Minimum withdrawal amount: BDT 500
• Maximum withdrawal amount: BDT 50,000 per day
• Withdrawals to verified accounts: 1–3 business days
• Withdrawals can only be made to a mobile banking account registered in your own name
• Wagering requirements must be met before bonus funds can be withdrawn

For any withdrawal-related issues, please contact our FAQ Page page, or reach out to our support team directly.

Fortune Gems regularly offers a variety of bonuses and promotional deals. Each offer comes with specific terms and conditions that you should read carefully before accepting. By claiming a bonus, you agree to the associated terms.

• Welcome bonus applies to first-time deposits only
• Each bonus has its own individually specified wagering requirement
• Bonus funds cannot be withdrawn before wagering requirements are met
• Two bonuses cannot be used simultaneously
• Bonus validity is generally 7–30 days and may vary by offer
• Attempting to obtain bonuses through fraudulent means may result in account closure

All games available on Fortune Gems use RNG (Random Number Generator) technology that has been audited and certified by independent third parties. This means every game outcome is entirely random and cannot be manipulated by any party.

• Game outcomes are final and cannot be changed
• Bets from rounds cancelled due to technical errors will be refunded
• Games are saved automatically if the connection is lost
• The dealer's decision is final in live games
• Bets may be voided if any guidelines are breached during gameplay

Fortune Gems' game library includes slots, fish games, Live Baccarat, Roulette, Blackjack, and much more. Game Lobby Visit the page to see the full list.

The following activities are strictly prohibited on Fortune Gems. Any violation of these rules will result in immediate account closure and may lead to legal action.

• Playing games using bots, scripts, or automated software
• Attempting to manipulate game outcomes
• Conducting money laundering or any illegal financial activity
• Harassing, threatening, or defrauding other players
• Abusing bonuses by using multiple accounts
• Attempting to hack or gain unauthorized access to Fortune Gems' systems
• Operating an account using another person's identity

Fortune Gems believes gaming is a form of entertainment — not a solution to financial problems. We actively work to foster a responsible gaming culture.

• Set daily, weekly, or monthly spending limits for yourself
• Activate a cooling-off period if you feel you need a break from gaming
• Self-exclusion is always available — just contact support
• If gaming is having a negative impact on your life, please seek help

To learn more about responsible gaming, visit our Responsible Play Visit the page.

Fortune Gems treats the protection of your personal information as its highest priority. We follow clear, transparent policies governing how your data is collected, stored, and used.

• Your personal information is used solely for the purpose of providing our services
• Personal information is never sold or shared with third parties
• All data is protected with SSL encryption
• Information may be disclosed to authorities where required by law
• You may request a correction to your information at any time

For more details, visit our Privacy Policy Read the page.

You may request to close your Fortune Gems account at any time. Before doing so, make sure there are no pending withdrawals or active bonuses on your account.

• Contact support to close your account voluntarily
• Withdraw any remaining balance before closing your account
• Fortune gems may close any account for breach of terms
• Data from closed accounts may be retained for legal purposes

Fortune Gems reserves the right to update or modify these terms and conditions at any time. In the event of significant changes, notice will be sent to your registered email address or posted on the platform.

These terms have been drawn up in accordance with international gaming law and the regulations of Fortune Gems' licensing authority. Any disputes will be resolved through the arbitration process of the licensing authority.

• Updated terms take effect from the date they are published
• Continued use of the platform after any changes will be considered acceptance of the updated terms
• If any part of the terms is found to be invalid, the remaining provisions will continue to apply
• These terms and conditions were last updated: January 1, 2026