Fortune Gems believes gaming is a fun form of entertainment — but only when enjoyed responsibly. Follow our responsible gaming guidelines, protect yourself, and don't let gaming become a problem.
Fortune Gems is committed to the mental and financial well-being of every player
Fortune Gems strictly prohibits registration by anyone under 18. Every account's age is verified through KYC checks.
Set a daily, weekly, or monthly deposit limit that fits your budget. Fortune Gems respects your right to stay in control of your finances.
Set a limit on your play time. Reality Check notifications will remind you how long you've been playing.
You can temporarily or permanently close your account whenever needed. Choosing to do so is a courageous and responsible decision.
If you're experiencing gaming addiction or related issues, the Fortune Gems support team is available 24/7. Don't hesitate to reach out for help.
View your gaming and financial history at any time and stay aware of your spending patterns.
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a way to solve problems. At Fortune Gems, responsible gaming means enjoying games while staying fully in control of your time, money, and emotions. Every spin or bet should be a conscious choice, not an impulse or a reaction to pressure.
Millions of people across Bangladesh have made online gaming an enjoyable part of their leisure time. But that enjoyment only lasts when it stays within healthy boundaries. Fortune Gems actively helps every player set those boundaries and stick to them.
We believe responsible gaming matters not just for yourself — but for your family, your relationships, and your overall mental well-being. Every feature at Fortune Gems is built with this belief at its core.
Fortune Gems places responsible gaming at the heart of everything we do. Every feature on our platform is designed so players can enjoy games consciously and safely. The core principles below guide our work every day.
Sometimes we don't notice gaming slowly becoming a problem. Responsible gaming means staying aware of the warning signs and taking action before things go too far.
If you notice even one of the above signs in yourself, please seek help immediately. The Fortune Gems support team is here to help you take the right steps.
Fortune Gems offers several effective tools to help players stay in control of their gaming. You can use these tools to manage your own gaming habits on your terms.
Set your own maximum deposit limit on a daily, weekly, or monthly basis. Any increase to your limit requires a 24-hour waiting period.
Set a limit on how long you play in one session. Once the time is up, you'll automatically receive a break reminder.
Close your account for anywhere from 1 day to permanently. Whatever you decide, fortune gems will fully respect your choice and offer any support you need.
Receive pop-up notifications at set intervals reminding you how long you've been playing and how much you've spent.
Take a temporary gaming break ranging from 1 week to 6 months. Your account stays active during this period, but you won't be able to play any games.
Access your full gaming history, win/loss stats, and total spending at any time.
Setting a gaming budget is the most important part of responsible gaming. At Fortune Gems, you can easily set your own financial limits. Remember — only use money for gaming that you can afford to lose without affecting your daily life.
| Limit Type | Duration | Effective Time | Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | 24-Hour Wait to Increase |
| Loss Limit | Daily / Weekly / Monthly | Instant | 24-Hour Wait to Increase |
| Session Time Limit | Each Session | Instant | Change Anytime |
| Cooling-Off Period | 1 week – 6 months | Instant | Automatic Release After Period Ends |
| Self-Exclusion | 6 months – Permanent | Instant | Permanent exclusion cannot be reversed |
Answer the following questions honestly. If most of your answers are "Yes," it's a sign that it's time to review your gaming habits.
Responsible gaming isn't about playing less — it's about playing smart. Follow the tips below to keep your experience at Fortune Gems positive every time.
Fortune Gems strictly prohibits gaming by anyone under 18. We believe parents also have an important responsibility to keep children and teenagers away from online gaming.
You don't have to face gaming problems alone. The Fortune Gems responsible gaming team is available seven days a week, 24 hours a day. Seeking help is a sign of courage, and we respect every step you take.
24/7 support — get immediate help whenever you need it
Send detailed complaints or requests through the app or website
Enable instant exclusion at any time from Account Settings
Frequently Asked Questions about Responsible Gaming
Let entertainment stay just that. Join Fortune Gems and use our responsible gaming tools to enjoy a safe and fun experience.