Fortune Gems' Privacy Policy —
Your data is fully secure

When you create an account and use our services at Fortune Gems, we collect certain personal information. This is done to provide the best gaming experience, ensure account security, and comply with applicable laws. Fortune Gems never collects more information than is necessary.

The types of information we collect are listed below by category:

Fortune Gems uses the data it collects for specific, legitimate purposes only. We never share your information with advertisers or unauthorized third parties. The purposes are outlined below.

• For account creation, verification, and secure maintenance
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and technical assistance
• To prevent fraud, money laundering, and other illegal activities
• To fulfill legal obligations imposed by regulatory authorities
• To personalize your gaming experience
• To send relevant promotions and bonus offers (with your consent)
• To improve platform performance and service quality

Fortune Gems guarantees that your information will never be used against you. If you no longer wish to receive marketing communications, you can opt out at any time.

Your personal information is stored on Fortune Gems' secure servers. All data centers operate in accordance with international security standards. We retain your data only for as long as necessary or legally required.

• Active account data: retained for the duration of account activity
• Closed account data: 5 years from the date of closure (for legal purposes)
• Transaction records: minimum 7 years (as required by financial regulations)
• KYC documents: up to 5 years after account closure
• Customer service communications: up to 3 years

Fortune Gems takes your privacy seriously. We never sell your personal information. In certain limited circumstances, data may be shared with third parties — always with your best interests in mind.

• Payment Processor: Only the financial information necessary to process transactions
• Game provider: Minimal session data required for gameplay
• Regulatory Authority: When required by a court or licensing authority as a legal obligation
• Security Provider: To prevent fraud and cyberattacks

If a government agency or law enforcement authority requests your data, Fortune Gems always follows due legal process and makes every effort to notify you to the extent permitted by law.

Fortune Gems uses cookies and similar technologies on its website and app to enhance your experience. Cookies are small data files stored on your device that help remember your preferences and settings.

• Essential cookies: Essential for login sessions and security — cannot be disabled
• Functional cookies: To remember your language preferences and settings
• Analytical Cookies: To analyze site performance (anonymous)
• Marketing Cookies: To show relevant offers (you may opt out at any time)

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

As a Fortune Gems user, you have full control over your personal information. We respect your right to data protection and guarantee the following rights.

• Right to Know: You have every right to know what data we hold about you
• Right to Rectification: You may request corrections to any inaccurate or outdated information
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it
• Right to Portability: You may request a copy of your data
• Right to object: You may object to certain processing of your information
• Marketing Opt-Out: You can opt out of promotional communications at any time

Fortune Gems uses industry-leading security technology to protect your data. Our security team monitors systems 24/7 and takes immediate action against any suspicious activity.

• 256-bit SSL/TLS encryption on all data transmissions
• Multi-Factor Authentication (MFA) support
• Automated system anomaly detection
• Regular third-party security audits
• PCI DSS compliant payment system
• Dedicated firewall and DDoS protection

That said, no system on the internet is 100% secure. Your own vigilance matters too — use a strong password and update it regularly.

Fortune Gems strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect or store personal information from minors.

If a parent or guardian believes their child has opened an account on Fortune Gems, please contact our support team immediately. We will address the matter as a top priority.

Fortune Gems may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date, and you will be notified via email or an in-platform notice for significant updates.

• The effective date of any policy change will always be displayed at the top of the page
• 30 days' notice will be given before any major changes take effect
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy
• An archive of previous policies may be provided upon request

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to the Fortune Gems privacy team. We take every concern seriously and aim to resolve matters promptly.

• Live Chat Support: Available 24/7
• Submit a support ticket via the app
• General complaints: resolved within 7 business days
• Complex issues: resolved within 30 business days